When Rohnda Monroy was nervously planning a trip that would involve four separate flights with Jonah, her highly anxious, autistic son, she did the only thing any mom can do: Hope for the best, and plan for the worst.
Beyond packing plenty of snacks and toys to keep Jonah entertained, the family also handed out candy bars and thank-you notes to staff members at the start of every flight to show their appreciation in advance for making the experience run smoothly.
In return, the crew members didn’t just ensure the family a smooth, stress-free flight--they gave the little boy the experience of a lifetime.
Beyond checking on Jonah throughout the flight, thanking him for the goodies, and dropping off toys and special items for him, crew members invited him to the cockpit to meet the captain on every flight. At first, Jonah was too nervous to accept the offer—until the last leg of the family’s journey, when friendly Delta Captain Tim Garvin won him over and got him to take a quick peek (and pose for a photo).
Back at home a few weeks later, the family received a surprise package: a real Delta captain’s hat, from none other than Captain Garvin.
We couldn’t agree more.