Aligner32: Costs, Process and What to Know About Getting Clear Braces Online
The clear aligner brand wants to make a more affordable and convenient alternative to traditional orthodontic care
Aligner32 is a brand of invisible braces that can straighten teeth for significantly less money than Invisalign and traditional metal braces. Because of the high cost of orthodontic treatments and the hassle of going to a dentist’s office, Aligner32 saw an opportunity to cut out the middleman and offer aligner treatments directly to the customer through teledentistry.
While the brand’s pricing and services compare well to other clear aligner brands, we received excellent customer service via phone, email and chat during our mystery shopper inquiries. Woman’s World recently spoke to an Aligner32 brand representative about its processes, costs and everything else you should know about the clear braces brand.
“Aligner32 was founded with the vision of making high-quality, affordable, and convenient orthodontic treatment accessible to everyone.”
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Aligner32 will ship retainers directly to your home
Like all clear braces, in person or online, the first step of the process is getting an impression of your teeth. This allows Aligner32 to build a customized treatment plan around your unique dental situation. Once the team receives your impressions, Aligner32 creates a 3D projection online of how your teeth will look after completion. If everything looks good, it will build and ship your aligners directly to your home. Although you will not be going to a dentist’s office for treatment, the brand says:
A licensed dentist will review your case. Your whole treatment will be managed by a licensed dentist/orthodontist.
Depending on which treatment plan you choose, you’ll wear the aligners only at night for 10 hours a day, or all day for 22 hours. You’ll then change to a new aligner every 10 days until the end of your treatment plan.
Aligner32 clear aligners can help fix these issues
- Crowding
- Spacing
- Overbites
Aligner32 offers a few different products
- All-Day plan aligners
- Single arch
- Dual arch
- Night wear aligners
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- Single arch
- Dual arch
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- Impression kit
- Clear retainers
- Mouthguards
- Nightguards
- Teeth whitening kit
Aligner32 provides several affordable alternatives to Invisalign and metal braces
Because Aligner32 is a direct-to-consumer product that removes the need to visit an orthodontist’s office, pricing is significantly less expensive than Invisalign and traditional metal braces. While pricing for those treatments will vary depending on your unique case, expect to pay $4,000-$7,400 for Invisalign and $3,000-$7,000 for metal braces, according to Oral B. However, Aligner32’s pricing starts at $599-$899 depending on which option you choose.
Aligner32 products and pricing
| Product | One-time payment cost | Monthly payment plan |
| All-day plan aligners single arch | $599 | $50 per month |
| All-day plan aligners dual arch | $749 | $42 per month |
| Night wear aligners single arch | $699 | $59 per month |
| Night wear aligners dual arch | $899 | $50 per month |
| Impression kit | $44.99 | NA |
| Clear retainers | $145 | NA |
| Mouthguards | $125 | NA |
| Nightguards | $125 | NA |
| Teeth whitening kit | $59.99 | NA |
Aligner32 insurance options
Because many dental insurance policies cover orthodontist treatments, your policy may cover some or all of your treatment costs. However, each policy is different. The brand representative says, “Aligner32 does not directly bill insurance, but many customers can get reimbursed by their insurance providers. Since insurance coverage varies, we encourage customers to check with their provider and provide the necessary paperwork to facilitate reimbursement.”
“Many customers submit their receipts to their insurance providers for reimbursement. We are happy to assist by providing the required documentation to help with claims.”
Look for seasonal promotions and discounts at Aligner32
While Aligner32’s pricing is already very low, the brand says there are a few other ways you can save money on their treatment:
- Seasonal Promotions: “Keep an eye out for special sales and discounts!”
- Referral Program: “Earn rewards when you refer friends.”
- Social Media & Influencer Collaborations: “Exclusive deals for ambassadors and content creators.”
- Flexible Payment Plans: “Interest-free installment options to make aligners even more affordable.”
We received excellent customer support via phone, email and chat
Aligner32 offers 24/7 customer service, including toll-free phone, email, online chat and Facebook Messenger options. The brand told us that the customer experience is a top priority: “We guide our customers step by step through the impression-taking process, and our licensed dental professionals review all cases to ensure the best treatment plan.”
Online experience
Aligner32’s website is well laid out and easy to navigate. “How it works,” “pricing,” “why Aligner32,” “results” and “shop” pages are at the top of the site and are typical of this type of e-commerce website. There’s also a handy FAQ section on the main page that answered most of my general questions.
Customer experience
During my mystery shopper inquiries, I received great service from Aligner32. When I called, I got through in less than one minute. The agent said he needed to transfer me to a different department and disconnected. While I can’t say what caused the disconnect, someone immediately called me back when the call dropped. This agent was very helpful.
Aligner32’s online chat and FB messenger agents also responded in about one minute and answered all my questions. Email support took a bit longer at less than 30 minutes, but that is still very fast. The email agent was also very helpful.
Mystery shopper results
| Type | Result |
| Toll-free call |
Responded within one minute, agent said he needed to transfer me to another department and then disconnected. The agent called me right back and was able to answer my questions thoroughly
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Responded within 30 minutes, agent answered all my questions thoroughly
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| FB Messenger/Chat |
Responded within one minute, agent answered all my questions thoroughly
|
Aligner32's treatment may take up to 18 months
If you’re interested in straightening your teeth with metal or clear braces, it may surprise you that treatment can take a few years. Thankfully, Aligner32’s timeframe is much faster. Where metal braces and Invisalign may take 1-3 years to complete your treatment, Aligner32 says most cases take four to eight months. When I had invisible braces in 2020, my treatment took six months to complete.
Here’s the timeline from ordering to completing your treatment, according to the brand:
- Impression Kit Delivery: Typically within three to five business days.
- Aligner Production & Shipping: Once we receive your impressions, it takes about two to three weeks to create and ship your custom aligners.
- Treatment Duration: Depending on the complexity, most treatments last four to eight months for mild to moderate cases.
However, Aligner32 mentions on their site that severe cases can last longer. According to their FAQ section, “There is no predetermined length of time for your therapy since every patient is different. However, the aligner expert will generally give you a rough idea of how long you must wear your aligners. Most patients use clear aligners for 12 to 18 months on average. Your aligners will work better the more often you use them.”
Aligner32 has an app to help you monitor your smile transformation journey. The app allows you to track treatment progress, receive reminders to switch aligners and access support resources as needed. It’s available for download on the Apple App Store and Google Play.
Features and benefits
- App allows users to track their treatment progress, receive reminders and access support resources
- Less expensive alternative to Invisalign and metal braces
- Completely virtual care
- Insurance may cover part or all of your treatment
- Free set of retainers and a teeth whitening kit with your order
- Faster treatment duration (four-18 months, depending on the case)
- 24/7 customer support
- Free shipping on all orders (U.S. mainland)
Aligners ship in two to three weeks
Once you order your impression kit, it will ship to your home in three to five business days. After Aligner32 receives your impression and you approve your third preview online, they will create and ship your invisible aligners. This typically takes two to three weeks but shipping times may vary depending on your location.
Aligner32’s services aren’t available in some states, so double-check with the brand when you order. The brand says, “Aligner32 is available across most states in the U.S. However, due to certain state regulations regarding teledentistry, we are working on expanding into additional regions…Our goal is to make our service available nationwide while ensuring we comply with all dental and health regulations.
Aligner32 offers a free set of retainers with its aligner treatment
Completing any type of orthodontic treatment is a lifelong process. Because Aligner32’s clear braces gently move your teeth over time, your teeth will naturally want to move back to their natural position. This is why you need a retainer. The brand representative says, “We recommend wearing retainers consistently to prevent teeth from shifting back.”
Thankfully, Aligner32 provides a free set of clear retainers (worth $99) with your aligner treatment plan. If you want retainers outside of the clear aligner plan, they are $145. With proper cleaning and maintenance, they can last up to five years. However, most aligner brands recommend replacing clear retainers every six months, including Aligner32. “Retainers can be ordered directly from our website, and we offer discounted subscription plans for ongoing replacements,” explains the brand representative.
Pros and cons
Pros
- Save thousands of dollars versus Invisalign and metal braces
- Completely virtual treatment
- Much less noticeable than metal braces
- May receive insurance reimbursement
- Monthly payment plans
- Accepts HSA and FSA
- Excellent customer service according to mystery shopper inquiries
Cons
- No office or in-person treatment
- Some mild pain/discomfort
- Cannot eat or drink while wearing aligners/retainers
- Limited refund/return policy
Aligner32 provides a cheaper and faster alternative to metal braces
If you’re looking to correct your smile using clear aligners, Aligner32 may be a good option for you. The brand says there are 5 main ways that it sets themselves apart from other brands:
- Affordability: Our pricing is significantly lower than other brands without compromising on quality.
- Expert care: Licensed dental professionals oversee every treatment plan.
- Remote convenience: No office visits—treatment is designed to fit into your lifestyle.
- Faster results: Shorter treatment times with precision aligner technology.
- Customer-focused: We prioritize excellent support and user-friendly experiences.
FAQs
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What is the downside of aligners?
Clear aligners, like the ones Aligner32 uses, may cause mild pain/discomfort as they straighten your teeth.
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What is the cheapest way to align my teeth?
Clear braces, like the ones Aligner32 uses, are generally one of the cheapest ways to align your teeth. Pricing starts at $599.