MDLive Telehealth, Mental Health, and Dermatology Services Explained

As one of the pioneers of telemedicine, it comes as no surprise that MDLive was named one of the best telemedicine providers in 2024. Its founder, healthcare and technology entrepreneur Randy Parker, wanted to find a way to connect patients with board-certified providers, pediatricians and licensed therapists online. The South Florida brand is LegitScript-certified, which means it was deemed safe and trustworthy by healthcare experts. And it was valued at more than $1 billion when it was acquired by insurance giant Cigna Ventures in 2021.

On-demand urgent care offers telehealth 24/7

MDLive’s urgent care program is run by a team of board-certified doctors who can respond to more than 100 ailments (non-emergency). They are available on-demand, by phone or video, at all hours of the day. You can also schedule an appointment ahead of time.

MDLive’s urgent care services include:

• Allergies
• Acid Reflux
• Acute Bronchitis
• Asthma
• Back & Joint Pain
• Birth Control
• Bladder Infections
• Cold & Flu
• Cold Sores
• Constipation
• Cough
• COVID-19 (can prescribe FDA-approved Paxlovid antiviral for adults 18+)
• Croup
• Diarrhea
• Dizziness
• Ear Pain
• Eye Irritation
• Fever
• Foot Pain
• Furuncles
• Gas
• Gastroesophageal Reflux Disease
• Golfer’s Elbow
• Gout
• Hay Fever
• Headache
• Heartburn
• Hives
• Insect Bites
• Knee Pain
• Lab Interpretation
• Laryngitis
• Mastitis
• Medication Refills
• Migraines
• Mild Injuries
• Nasal Congestion
• Nausea
• Neck Pain
• Nosebleed
• Osteoarthritis
• Painful Urination
• Pink Eye
• Plantar Fasciitis
• Rash
• Respiratory Problems
• Rolled Ankle
• Runner’s Knee
• Scabies
• Sinus Problems
• Sore Throat
• Sports Injuries
• Sprains and Strains
• Tennis Elbow
• Thrush
• Tonsilitis
• Upset Stomach
• UTI (Adults Females, 18+)
• Vaginal Itching
• Vaginitis (Non-STD)
• Vomiting
• Warts
• Yeast Infections

Primary care includes annual checkups, preventative care and weight loss

If you opt into MDLive’s primary care services, you can get annual checkups, as well as preventive and ongoing care for chronic conditions (i.e. type 2 diabetes, high blood pressure, etc.). You can opt into digital health coaching, to ensure you’re treating said chronic conditions properly. And you can easily get referrals for lab work or testing, if need be. Eligible members can also get preventative screenings, for any predisposed conditions. And you can be prescribed weight loss medications (GLP-1s like Wegovy) to those who qualify.

Weight Loss

Med Spas Selling Ozempic: Safe and Convenient, or Dangerous? Experts Weigh In

Over the last year, weight loss medications such as GLP-1s (such as compounded semaglutide, Ozempic or Wegovy) have become diet culture staples. A-list celebrities and media personalities like Elon Musk have credited their staggering weight loss formations to these “miracle” medications, which were once only intended for diabetes. Not only do they help regulate blood […]

Primary care patients can access:

• Wellness Screenings
  • Identify possible health problems
  • Offer health advice
  • Recommend specialists or write prescriptions for lab work
• Routine Care
  • Asthma
  • Diabetes (Type 2)
  • Heart and Thyroid Problems
  • Weight Loss
    • Saxenda
    • Wegovy
    • Contrave
• Health Tracking
  • Blood Sugar
  • Blood Pressure
  • Weight
• MDLive Health Coaching
  • Personalized health recommendations
  • Tracking for vitals
  • Medication or activity reminders

Weight Loss

The Intermittent Fasting Diet: Is It All It’s Cracked Up to Be?

Intermittent fasting requires dieters to only eat during specified time windows, and to fast at other times.

Licensed therapists offer mental health services

You can schedule appointments with licensed therapists and psychiatrists whenever works for you. Between appointments, they can also give you additional resources to improve your mental health long-term.

They can treat the following conditions

• Addiction
• Aging & Caregiver Support
• Anxiety
• Bipolar
• Depression
• Grief & Loss
• LGBTQ+ Support
• Life Changes
• Obsessive Compulsive Disorder (OCD)
• Panic Disorders
• Parenting Support
• Phobias
• Relationship Issues
• Stress Management
• Trauma & PTSD

Certified dermatologists administer preventative care and various treatments

MDLive’s Board-certified dermatologists can diagnose and provide various skin treatments for a wide range of ailments. They can get you prescriptions in less than 24 hours, and refer you to any specialists if necessary.

They can treat the following conditions:

• Acne
• Alopecia (Hair loss)
• Boils
• Chronic Hives
• Cysts
• Dermatitis (including Maskne)
• Eczema
• Folliculitis
• Fungal Skin Infections
• Keratosis
• Psoriasis
• Rosacea
• Skin Pigmentation Disorders
• Suspicious Spots & Moles
• Warts
• And more

Enrolling takes 5 minutes

Enrollment for each of the services is quick. After navigating to the “What We Treat” page on MDLive’s website, you’ll pick which service you’re looking for (Urgent Care, Primary Care, Mental Health or Dermatology). You’ll make an account and fill out some personal information, including any insurance plans. Then, you’ll be able to schedule an appointment — it’s literally that easy.

Each patient has a “care team”

You can message your care team for whichever service you use by logging in to your MDLIVE account. Urgent Care is available 24/7, though, if you need immediate service. And for any administrative questions, you can message MDLive’s team, which is likely to respond quickly.

Even though you can message your provider whenever, the customer service team wasn’t easy to reach by phone. We called at different times of the day throughout the week, and were brought to a voicemail box each time. If you’re looking to have billing questions answered, doing it by phone may not be an option.

Features and benefits

• Virtual care is more convenient
• Enrollment is quick
• Offers services for urgent and primary care, mental health and dermatology
• Primary care can prescribe GLP-1s
• Takes but doesn’t require insurance
• Is LegitScript certified
• Each patient has a “care team”

MDLIVE does accept insurance, and it takes most insurance plans. If your plan is accepted, the fee for your visit will most likely be covered. Any out-of-pocket costs will be revealed to you ahead of time. Many plans also cover diagnostic tests and prescriptions, however you may want to call your insurance company beforehand. Insurance also isn’t required, and the cost will be revealed to you before the visit. You can also use HSA or FSA accounts to cover any out-of-pocket costs.

Cost breakdown:

The cost of your treatment will completely depend on what service you use, and if you’re using insurance. Out-of-pocket, a medical visit costs $89 per appointment; therapy is $179 for the first and $140 for follow-ups; psychiatry is $299 for the first and $159 for follow-ups; and dermatology is $95 per appointment. The cost of prescriptions will depend on your local pharmacy, and if you have insurance. GLP-1s generally range from $936 to $1,349 out of pocket in the U.S., if that is what you’re looking to get.

Weight Loss

Mochi Health Offers Personalized Weight-Loss Programs With GLP-1 Subscription Options

Going to a doctor — particularly about potentially starting on a weight loss medication like Ozempic — can be difficult. Many people feel embarrassed to ask for a semaglutide prescription, with the fear of being judged by their provider. But that isn’t always the case, particularly with online pharmacies like Mochi Health. The telehealth provider […]

Pros

• Virtual healthcare
• Variety of services
• Can prescribe weight loss medications
• Customer care is available
• Doesn’t require insurance

Cons

• No in-person visits
• Weight loss prescription prices depend on your pharmacy
• No insurance may result in high out-of-pocket costs

Companies like MDLive make taking care of your general well-being easier. Whether you decide to opt into general medical care or into specialty care (mental health or dermatology), it makes self-care so much easier. While this may not be the place to enroll simply for GLP-1s, it’s certainly a solid option for taking care of your overall well-being.