Chick-fil-A’s Waffle Fry Recipe Gets an Upgrade: Why Some Customers Are Loving It (and Others Aren’t)
The fast food chain promises crispier fries, but customers are divided
Ranked in the top three of America’s favorite fast-food chains, Chick-fil-A’s popularity can be attributed to its commitment to customer satisfaction and consistency. However, it seems the restaurant is challenging this steadiness by changing the recipe for their iconic waffle fries. Scroll to learn what’s different about the starchy side and read customer reviews of this incarnation of the waffle fry.
Chick-fil-A reveals a new ingredient in waffle fry recipe
According to its website, Chick-fil-A has made a “slight adjustment,” to the beloved Waffle Potato Fries recipe.
The company assures that the alteration will not impact the taste of the fries but will extend the duration of their crispiness.
What is the key ingredient change that improves the potatoes’ fracturability? Pea starch.
“Food safety and quality are our top priorities, and we take great care in adhering to stringent food safety procedures,” reads the FAQ section on Chick-fil-A’s online menu. “While the new recipe doesn’t contain any of the nine major allergens, the new Waffle Potato Fries coating does contain pea starch.”
The new ingredient, pea starch, enhances texture and is gluten-free, commonly used in baked goods and sauces.
Customer reactions to Chick-fil-A’s new waffle fry recipe
Since launching their new waffle fry recipe earlier this month, Chick-fil-A customer feedback has been mixed.
Some customers say the pea starch makes the fries “taste gritty,” and expressed their discontent that the previously balanced “crisp-to-squish ratio,” was ruined.
Others offered more glowing reviews of the altered fry recipe saying they are “way better now than they were before.”
Beyond reviewing the fries for their textural experience, some customers were simply disappointed by the addition of a potential allergen via the pea starch.
Other recent menu changes at Chick-fil-A
Altering their waffle fry recipe isn’t the only feather-ruffling change Chick-fil-A has made to its menu in recent years.
In 2024, Chick-fil-A announced that they were departing from its commitment to No Antibiotics Ever (NAE) and shifting to No Antibiotics Important To Human Medicine (NAIHM).
According to the World Health Organization (WHO), “NAIHM restricts the use of those antibiotics that are important to human medicine and commonly used to treat people, and allows the use of animal antibiotics only if the animal and those around it were to become sick.”
The fast-food restaurant chain claimed that the switch was made to “maintain supply of the high-quality chicken you expect from us.”
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